Legal

Terms of service

Last updated: October 5, 2026

Who you are agreeing with

ParcelFill is a product of SortaHub Inc. ("we", "us"), and these terms are between you and SortaHub Inc. By installing the extension or paying for a subscription you accept them. If you are agreeing on behalf of a company, you are confirming you may do so.

What ParcelFill is

ParcelFill is a Chrome extension that fills forms you are already looking at. It types into ShipStation, Yami and Chit Chats on your behalf, using your own accounts and your own logins. We are not affiliated with ShipStation, Yami or Chit Chats, we do not act as your agent with them, and your agreements with them are unchanged.

What your subscription grants

A subscription gives you a license to use ParcelFill for your own shipping, for as long as it is paid. Each plan covers a number of Chrome profiles — Starter one, Pro up to three, Pro Plus up to ten, Business up to twenty-five — and each browser you activate uses one of them. You can free one up at any time by removing that browser.

You may not resell it, share your license outside your own business, or redistribute the extension. You may read the source: it ships unpacked and unobfuscated, and we would rather you did.

Billing

Payment is handled by Stripe; we never see your card. Subscriptions renew until cancelled, and cancelling stops the next renewal rather than refunding the current period. Prices shown on the site are per month and exclude any tax we are required to add. Invoices are issued by SortaHub Inc.

If a payment fails we may suspend the paid features until it clears. Cancel at any time from your account page.

We can switch it off remotely, and you should know that

ParcelFill checks a small public file every few minutes to confirm the service is enabled. If we disable it — during an incident, or if a change at ShipStation makes the automation unsafe — the extension enters limited mode: the customs auto-fill, label creation and the migration tools stop, while the address check and its warnings keep working. We do this to stop it doing the wrong thing, not to hold your workflow hostage, and the extension tells you on screen when it happens.

Customs declarations and labels are yours

This is the important one. ParcelFill types values into a customs declaration; it does not decide what they should be. It never invents an HS code and never guesses a country of origin — both ship blank, precisely so that no declaration carries a number we made up. The declared values come from settings you chose.

The accuracy of every customs declaration is yours, as is every label you buy. You are the exporter of record. Check what is on screen before you save an order or pay for postage. We are not liable for customs penalties, seizures, duties, carrier surcharges, corrected labels, or a parcel shipped at the wrong weight.

No warranty

ParcelFill is provided as it is. The sites it works on are third-party web applications that change without notice, and a change can break a feature between one day and the next. We do not promise it will be uninterrupted, error-free, or compatible with every future version of ShipStation, Yami or Chit Chats.

Limitation of liability

To the extent the law allows, we are not liable for indirect, incidental or consequential loss, lost profits, or lost business. Where we are liable, our total liability is limited to what you paid us in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.

Ending it

You can stop using ParcelFill and cancel at any time. We can suspend or end a license that is being shared beyond its plan, used to breach a third party's terms, or used unlawfully — and we will tell you why. On termination the license ends and the paid features stop; your data in your own browser stays where it is, and the privacy policy says what we keep and for how long.

Changes to these terms

We may update these terms. A material change will be announced on this page with a new date before it takes effect, and continuing to use ParcelFill after that is acceptance. If you do not accept a change, cancel.

Language

These terms are written in English, and translations are provided so you can read them in your own language. If a translation and the English differ, the English version governs — except where the law that applies to you says otherwise, in which case that law decides.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have exclusive jurisdiction.

Contact

Questions about these terms: contact us or write to [TODO: registered address].