How do I install it after paying?
After checkout you land on a page with a link to ParcelFill in the Chrome Web Store. Install it and click its icon: its license page opens. Sign in there with the email you paid with and type the 6-digit code we email you — that connects the browser. No license key to find or keep. For a team, make a connect code on your account page and type it on each browser instead. The card appears on your next ShipStation order.
Do my settings follow me to another browser?
Yes, to every browser you connect to your license. Your settings, such as your item types and HS codes, the declared value, the shipping services and the order defaults, are saved on the license. A browser that is already connected picks up a change at its next license check: when Chrome starts, every 12 hours, or at once with Settings → Account → Check now. A few things stay on the computer they were set on: everything under Settings → This browser, such as how you type weight and size, your usual box and weight, and the language. What Self Learning has learned stays there too, and so do your API keys, sealed in each browser, and the on screen or direct choices beside them under Settings → Advanced.
Can I change plans later?
Yes — from your account page. An upgrade starts at once and you pay only the difference for the rest of your period; a downgrade starts when your current period ends. Stripe shows the breakdown, tax included, before anything changes. A plan cannot be bought twice on the same address: checkout refuses it and points you to the account page instead.
Does it create labels without asking me?
No. Filling the form never buys anything. Creating a label is always your click, and the guards above ask for confirmation whenever something looks off. Chit Chats migration stops before postage entirely.
Which sites does it work with?
ShipStation for customs and labels on every plan. Pro, Pro Plus and Business add migration from the Yami seller portal into ShipStation or Chit Chats.
Which languages does it come in?
English, Canadian French, Simplified Chinese and Traditional Chinese: the card on a ShipStation order, the Yami bar, the Chit Chats cards, Settings and every message it shows. It follows your browser's language, or shows English if your browser is set to another one. To choose, pick one under Settings → This browser → Show ParcelFill in; the change applies at once and stays with that browser. For the few words Hong Kong and Taiwan say differently, such as postage, Traditional Chinese shows both, Hong Kong first. ShipStation, Yami and Chit Chats keep their own language, and the extension names their buttons exactly as those sites print them.
Can I use my own products and HS codes?
Yes. Business includes setting up your presets, HS codes and declared value for you. On other plans, email us your list and we'll quote it.
Where do my data and API keys go?
Nowhere but your browser. There is no ParcelFill server holding your orders. API keys you enter are stored encrypted in your Chrome profile, and the settings screen never shows a saved key back.
Can I cancel or get a refund?
Cancel any time from the link in your receipt and you keep access until the end of the paid period. If it isn't working for you within 30 days of your first payment, email us for a full refund.
Monthly or yearly?
Yearly costs the same as ten months, so you get two months free. Monthly is there if you want to try it through a busy season first.
Why does the card say "Limited mode"?
The extension checks this site every few minutes. While the site is reachable and the tool is enabled, everything works. If the site cannot be reached, it pauses auto-fill, label creation and migrations and keeps only the address check running, then recovers on its own once the site is back.